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The order should arrive within 5-14 business days. Tracking and secure check out are provided for all orders.


The order should arrive within 5-14 business days. Tracking and secure check out are provided for all orders.

United Kingdom:

The order should arrive within 5-14 business days. Tracking and secure check out are provided for all orders.

Rest of the world:

We offer worldwide shipping to most countries. Your order shall arrive within 21 business days.

Our return policy is 30 days. If 30 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be: 
1. Unused and in the same condition that you received it. 
2. In the original packaging. 
3. We require a receipt or proof of purchase.

Several types of goods are exempt from being returned. Please read below. 
Additional non-returnable items: 
Gift cards

There are certain situations where only partial refunds are granted (if applicable) 
Any item not in its original condition is damaged or missing parts for reasons not due to our error. 
Any item that is returned more than 30 days after delivery.

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next, contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at info@dnajewel.com

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@dnajewel.com

To return your product, Please contact us at info@dnajewel.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

In the unlikely event that your order hasn't arrived within 6-8 weeks (due to lost mail, etc.) please contact us via info@dnajewel.com and we will issue a refund or resend your order. 
Refunds & Returns will not be processed after 30 days. Thanks for understanding!

Q: How long does the shipping take?

Shipping usually takes 5-14 business days but if there will be a large number of orders this will be extended by one more week.

You can order express shipping with an extra fee.

Q: How can I track my order?

You can track your order here: 



Q: I received a broken item

We would ask you to send us a photo of the item received so we can send this to our warehouse to check and we will get back to you once they are available.

Please email us directly at info@dnajewel.com for any concerns.


Q: Where do you get the DNA from?

We produce only synthetic DNA.
No animals were involved or injured during the process. 


Q: What does it mean synthetically? Is it a real DNA? 

YES! It is a real DNA!!
Synthetically means we produced the DNA in a lab.
DNA is made up of molecules called nucleotides. Each nucleotide contains a phosphate group, a sugar group, and a nitrogen base. The four types of nitrogen bases are adenine (A), thymine (T), guanine (G) and cytosine (C). The order of these bases is what determines DNA's instructions, or genetic code. 
We took those unique letters and sequenced them. The result is totally a real DNA of an animal.

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