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FAQ

FREQUENTLY ASKED QUESTIONS

Q: How long does the shipping take?

Shipping usually takes 5-14 business days but if there will be a large number of orders this will be extended by one more week.

You can order express shipping with an extra fee.


Q: How can I track my order?

You can track your order here: 

https://dnajewel.com/pages/track-order

 

Q: I received a broken item

We would ask you to send us a photo of the item received so we can send this to our warehouse to check and we will get back to you once they are available.

Please email us directly at info@dnajewel.com for any concerns.

 

Q: Where do you get the DNA from?

We produce only synthetic DNA.
No animals were involved or injured during the process. 
For more information go to the DNAjewel story page.

 

Q: What does it mean synthetically? Is it a real DNA? 
YES! It is a real DNA!!
Synthetically means we produced the DNA in a lab.
DNA is made up of molecules called nucleotides. Each nucleotide contains a phosphate group, a sugar group, and a nitrogen base. The four types of nitrogen bases are adenine (A), thymine (T), guanine (G) and cytosine (C). The order of these bases is what determines DNA's instructions, or genetic code. 
We took those unique letters and sequenced them. The result is totally a real DNA of an animal.
For more information about DNA click here.